Information about production time, shipping destinations, delivery estimates, tracking, and customs-related charges.

Shipping Policy

Effective Date: July 31, 2026
Last Updated: July 31, 2026

This Shipping Policy explains where RSI Life ships, how shipping charges are calculated, how order preparation and tracking work, and what to do if a shipment is delayed, lost, damaged, or delivered to an incorrect address.

RSI Life currently sells and ships to customers in the contiguous 48 United States and Washington, D.C. We currently do not ship to Alaska, Hawaii, or U.S. territories. Orders are prepared and shipped from Wuhan, Hubei, China.

For questions about shipping or an existing order, please contact us at [email protected] or through our Contact Us page.

1. Shipping Origin

RSI Life orders are prepared and shipped from Wuhan, Hubei, China.

Products may be handcrafted, made to order, selected, prepared, packed, or shipped with assistance from independent artisans, production partners, and logistics providers located in China.

Order preparation and shipping time may vary depending on the product, selected options, customization requirements, order volume, seasonal demand, carrier operations, holidays, weather conditions, and other circumstances outside our reasonable control.

2. Shipping Destinations

RSI Life currently sells and ships to customers in the contiguous 48 United States and Washington, D.C. We currently do not ship to Alaska, Hawaii, or U.S. territories.

Shipping availability is determined by the shipping address entered during checkout. Available shipping methods and charges will be displayed before the order is submitted.

Availability for specific states, territories, military addresses, post office boxes, remote locations, or other special-address types may depend on the shipping services available at checkout.

If no shipping method is available for an address, we are currently unable to deliver the order to that location.

We do not currently offer shipping to Canada, Europe, or other countries outside the United States.

3. Order Preparation and Processing Time

Most RSI Life products are handmade, customized, made to order, or prepared specifically after an order is placed.

For most standard made-to-order products, preparation and processing usually take approximately 3–7 business days before the order is handed to the shipping carrier.

Processing time may include artisan scheduling, production, customization, product inspection, packaging, and preparation for international shipment.

Some complex, heavily embellished, highly customized, or limited-production items may require additional preparation time. When a product has a longer production schedule, the estimated processing time shown on the product page will apply instead of the general 3–7 business-day estimate.

Processing times may also be affected by selected options, artisan availability, order volume, public holidays, seasonal demand, and other circumstances outside our reasonable control.

Business days do not include weekends or public holidays.

If an order contains multiple products with different preparation times, the order may be shipped after all items are ready unless we notify you otherwise.

4. Estimated Delivery Time

Estimated delivery time consists of two separate stages:

• Preparation and processing time before shipment; and
• Shipping transit time after the package has been handed to the shipping carrier.

For most standard made-to-order products:

• Preparation and processing usually takes approximately 3–7 business days; and
• Shipping transit usually takes approximately 10–14 business days after dispatch.

The typical total estimated delivery time for a standard product is therefore approximately 13–21 business days from the order date.

Some complex, heavily embellished, customized, limited-production, or artisan-scheduled products may require a longer preparation period. When a product has a longer production schedule, the product-specific processing estimate shown on the product page will apply instead of the general 3–7 business-day estimate.

If an order contains multiple products with different preparation times, the order may be shipped after all items are ready unless we notify you otherwise.

Business days do not include weekends or public holidays.

Delivery estimates are not guarantees. Actual preparation or delivery time may be affected by artisan scheduling, product complexity, selected options, order volume, customs processing, carrier operations, public holidays, weather, local delivery conditions, address issues, or other circumstances outside our reasonable control.

Once an order has shipped, the tracking information provided by the carrier should be used for the most current delivery estimate.

5. Shipping Fees

Shipping charges are displayed during checkout before payment is completed.

Our current United States shipping methods are:

Tracked Standard Shipping

• Shipping fee: $9.99 per order.

Free Tracked Shipping

• Shipping fee: $0.00;
• Available when the eligible order subtotal is $79.00 or more after discounts.

If a coupon or promotional discount reduces the eligible order subtotal below $79.00, the order will no longer qualify for Free Tracked Shipping.

The final shipping method and shipping charge shown during checkout will apply to the order.

Shipping promotions, free-shipping offers, and shipping rates may be updated in the future. Any applicable shipping fee will always be displayed before the customer submits payment.

6. Tracking Information

When tracking is available, we will provide tracking information after the order has been shipped.

Tracking information may be sent by email or made available through the order or tracking page.

Please note:

• Tracking information may take time to appear after shipment;
• Tracking events may not update continuously during transit;
• Tracking may show limited movement while a package is transferred between logistics providers;
• Delivery may be completed by a local postal or courier partner; and
• Tracking and delivery estimates are provided by the carrier and may change.

If an order has been marked as shipped but you have not received tracking information, please contact us at [email protected].

7. Customs, Duties, Taxes, and Local Charges

Orders are shipped from Wuhan, Hubei, China and may be subject to customs or import processing.

Any taxes, duties, fees, or other charges collected directly by RSI Life will be displayed during checkout.

Other charges, if any, may be assessed separately by customs authorities, government agencies, carriers, or local delivery providers.

Because customs and import treatment may vary by order and destination, RSI Life does not make a general representation that every possible customs charge is either prepaid or excluded.

The checkout information and any order-specific notice provided to you will apply to your purchase.

If you require clarification about possible import-related charges before placing an order, please contact [email protected].

8. Address Accuracy and Address Changes

You are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review:

• Full recipient name;
• Street address;
• Apartment, suite, or unit number;
• City;
• State or region;
• ZIP or postal code;
• Country;
• Email address; and
• Any other contact information requested during checkout.

RSI Life is not responsible for packages that are delayed, returned, lost, or made undeliverable because the customer provided incomplete, incorrect, outdated, or invalid shipping information.

You may request an address change before the order has shipped. We will make reasonable efforts to process the request, but an address change cannot be guaranteed.

Once an order has shipped, we may be unable to change the delivery address.

Any carrier fees, address-correction charges, return fees, reshipment costs, or other expenses caused by an incorrect address or a requested address change may be the customer’s responsibility.

9. Order Cancellation Before Shipment

You may request cancellation within 24 hours after placing your order.

If we receive the cancellation request within this 24-hour period and the order has not been shipped, the order may be cancelled free of charge and a full refund will be issued.

If more than 24 hours have passed, please contact us as soon as possible. We will confirm with the relevant artisan, designer, supplier, or production partner whether production or preparation has started.

If production has not started, the order may be cancelled free of charge.

If production has already started, a full cancellation refund may no longer be available. Depending on the actual progress of the order, we may offer a partial refund after deducting reasonable, directly incurred, and non-recoverable production, labor, material, personalization, or procurement costs.

We will explain the proposed refundable amount and the basis for any deduction before processing the cancellation.

Once an order has shipped, it cannot be cancelled.

To request cancellation, contact [email protected] and include your order number.

10. Shipping Delays

Order preparation and delivery may be delayed by circumstances outside our reasonable control, including:

• Artisan or production delays;
• High order volume;
• Product availability;
• Carrier delays;
• Customs or import processing;
• Incorrect or incomplete shipping information;
• Weather conditions;
• Public holidays;
• Seasonal demand;
• Local delivery restrictions;
• Transportation disruptions; and
• Force majeure events.

Once a package has been handed to a shipping carrier, delivery may be affected by carrier operations and local delivery conditions.

We will make reasonable efforts to provide available information and assist with shipping-related issues. However, estimated delivery dates are not guaranteed.

If an order has exceeded an estimate specifically provided for that order, please contact us for assistance.

11. Packages Marked as Delivered but Not Received

If tracking information shows that a package has been delivered but you have not received it, please first check:

• Household members;
• Neighbors;
• Building management;
• Front desk or reception;
• Mailroom;
• Parcel locker;
• Local delivery location;
• The shipping address entered at checkout; and
• The shipping carrier.

Please also allow a reasonable period for the carrier’s delivery status to update, as some packages may be marked as delivered shortly before physical delivery is completed.

Contact the shipping carrier directly to request delivery details or begin a delivery investigation.

You may then contact RSI Life at [email protected] with your order number and available carrier information.

We will make reasonable efforts to assist with the investigation, but we cannot guarantee replacement or reimbursement when the carrier confirms successful delivery to the address provided during checkout.

12. Lost, Returned, or Undeliverable Packages

If a package is lost, returned, refused, or marked as undeliverable, please contact [email protected].

We may review:

• Tracking information;
• Carrier records;
• The shipping address provided during checkout;
• Delivery attempts;
• Customs or local-delivery information;
• Order details; and
• Customer communications.

The available resolution will depend on the reason for the shipping problem and may include further investigation, reshipment, replacement, store credit, refund review, or another appropriate solution.

Additional shipping charges may apply when a package must be resent because of:

• An incorrect or incomplete address;
• A failed delivery attempt;
• Refusal of delivery;
• Failure to collect the package;
• Unpaid charges not collected by RSI Life;
• Customer-requested address changes; or
• Another customer-related shipping issue.

13. Damaged, Incorrect, or Missing Items

If an order arrives damaged, incorrect, incomplete, or with missing items, please contact us within 48 hours after delivery at [email protected].

Please include:

• Your order number;
• A clear description of the issue;
• Photos of the outer package;
• Photos of the shipping label;
• Photos of the product or products;
• Photos showing the damage, incorrect item, or missing contents; and
• Any other information reasonably requested to review the claim.

Please retain the product, packaging, shipping label, and packing materials until the claim has been reviewed.

We may request additional information before providing a resolution.

Damaged, incorrect, defective, or missing-item claims are also subject to our Returns & Refunds Policy.

14. Refused Deliveries and Unclaimed Packages

If a package is refused, not collected, or returned because the recipient did not complete delivery requirements, provide required information, respond to the carrier, collect the package, or accept delivery, the customer may be responsible for resulting costs.

These costs may include:

• Original shipping charges;
• Return shipping fees;
• Carrier fees;
• Address-correction fees;
• Customs or local-delivery charges;
• Reshipment fees; and
• Other non-recoverable expenses.

If a refund is approved, the refund may be reduced by shipping fees, return fees, carrier charges, or other non-recoverable costs.

Made-to-order, personalized, customized, used, opened, or otherwise return-restricted products may not qualify for a refund solely because delivery was refused or the package was not collected.

15. Contact Us

If you have questions about this Shipping Policy or an existing shipment, please contact us:

Brand:
RSI Life

Legal Business Name:
Wuhan Musheng Trading Co., Ltd.
(武汉沐晟贸易有限公司)

Business Address:
Room 1, 11th Floor, Unit 1, Building 6, Phase I, Ziyunfu
No. 51 Baisha 4th Road, Hongshan District
Wuhan, Hubei 430065
China

Telephone：+86 18986241168

Website:
https://rsi-life.com

Customer Support Email:
[email protected]