Information about cancellations, returns, refunds, damaged items, sizing issues, and handmade product eligibility.

Returns & Refunds Policy

Effective Date: August 1, 2026
Last Updated: August 1, 2026

This Returns & Refunds Policy explains the cancellation, return, replacement, and refund rules that apply to purchases made through https://rsi-life.com.

Because RSI Life offers handmade, customized, personalized, and made-to-order products, return eligibility depends on the type of product, whether production has started, the condition of the item, and the reason for the request.

Please review this Policy before placing an order. Nothing in this Policy limits any non-waivable consumer rights that may apply under applicable law.

1. Policy Overview

RSI Life sells handmade, customized, personalized, made-to-order, and standard non-custom products.

Different return rules apply to different product categories:

• Handmade, customized, personalized, and made-to-order products are generally not eligible for change-of-mind returns after production has started;

• Eligible standard non-custom products may be returned within 14 calendar days after delivery if all return conditions are met; and

• Hygiene-sensitive, consumable, or sealed products are not eligible for change-of-mind returns after they have been opened, unsealed, tested, or used.

Confirmed manufacturing defects, incorrect items, missing items, and shipping damage that was not caused by the customer are reviewed separately under this Policy.

All cancellation, return, replacement, and refund requests are subject to review and verification.

2. Product Categories and Return Eligibility

For the purpose of this Policy, RSI Life products are divided into the following categories.

A. Handmade, Customized, Personalized, and Made-to-Order Products

This category includes products made, modified, selected, assembled, painted, decorated, sized, personalized, or otherwise prepared specifically for an individual order.

These products are generally not eligible for change-of-mind returns after production has started.

B. Standard Non-Custom Products

This category includes eligible products, tools, accessories, and other items that are not customized, personalized, or made specifically for an individual customer.

Eligible standard non-custom products may be returned within 14 calendar days after delivery if they meet all conditions stated in this Policy.

C. Hygiene-Sensitive, Consumable, and Sealed Products

This category includes products whose hygiene, safety, condition, or remaining quantity cannot be reliably verified after opening, unsealing, testing, or use.

These products are not eligible for change-of-mind returns after opening, unsealing, testing, or use.

If you are unsure which return category applies to a product, contact us before placing your order.

3. Handmade, Customized, Personalized, and Made-to-Order Products

Handmade, customized, personalized, and made-to-order products are produced or prepared specifically for an individual order.

After production has started, these products are not eligible for a general return, refund, exchange, free remake, or free replacement because of:

• A change of mind;

• Personal taste or preference;

• Incorrect size, color, shape, length, finish, specification, or other option selected by the customer;

• Incorrect measurements submitted by the customer;

• A preference for a different design or style;

• Minor differences that are normal for handmade production;

• Minor color differences caused by lighting, photography, screens, materials, finishes, or handmade processes; or

• Damage caused by use, wear, installation, application, removal, cleaning, storage, alteration, or other customer handling.

This restriction does not apply to a confirmed manufacturing defect, an incorrect item, a missing item, a material difference from the confirmed order, or shipping damage that was not caused by the customer.

Requests involving those issues will be reviewed under Sections 7 and 8 of this Policy.

4. Standard Non-Custom Products

Eligible standard non-custom products may be returned within 14 calendar days after the recorded delivery date.

To qualify for a return, the product must be:

• Unused;

• Untested;

• Unworn, where applicable;

• Unopened and unsealed;

• Free from damage, marks, odors, contamination, alteration, or signs of use;

• Returned with all original components, accessories, instructions, labels, and packaging;

• In the same condition in which it was received; and

• Suitable for resale.

The customer must contact RSI Life and obtain return authorization before sending the product.

The 14-day return period begins on the date the carrier records the order as delivered, not on the order date or shipment date.

Products returned without authorization, outside the return period, or in a condition that does not meet these requirements may be refused or returned to the customer.

5. Hygiene-Sensitive, Consumable, and Sealed Products

For hygiene, safety, and quality-control reasons, hygiene-sensitive, consumable, and sealed products are not eligible for change-of-mind returns after they have been:

• Opened;

• Unsealed;

• Tested;

• Applied;

• Used;

• Partially consumed;

• Contaminated; or

• Removed from protective or hygiene packaging.

This category may include adhesives, adhesive tabs, gels, application or preparation supplies, personal-care products, and other products whose hygiene, safety, condition, or remaining quantity cannot be reliably verified after opening.

An unopened and otherwise eligible standard product may still qualify for return under Section 4.

A confirmed manufacturing defect, incorrect item, missing item, or shipping damage will be reviewed separately even if the product belongs to this category.

6. Order Cancellations

Cancellation Within 24 Hours

You may request cancellation within 24 hours after placing your order.

If we receive the cancellation request within this 24-hour period and the order has not been shipped, the order may be cancelled free of charge and a full refund will be issued.

Cancellation After 24 Hours

If more than 24 hours have passed, contact us as soon as possible and include your order number.

We will communicate with the relevant artisan, designer, supplier, or production partner to confirm whether production or preparation has started.

If Production Has Not Started

If we confirm that production, personalization, procurement, or preparation has not started, the order may be cancelled free of charge and a full refund will be issued.

If Production Has Started

If production or preparation has already started, a full cancellation refund may no longer be available.

Depending on the actual progress of the order, we may offer a partial refund after deducting reasonable, directly incurred, and non-recoverable costs.

These costs may include:

• Artisan or production labor already completed;

• Materials already used;

• Materials purchased specifically for the order;

• Personalization or customization work already completed;

• Design or preparation work already completed; and

• Other documented costs that cannot reasonably be recovered.

Before processing a partial cancellation refund, we will explain the proposed refundable amount and the basis for the deduction.

Shipped Orders

Once an order has been handed to the shipping carrier, it can no longer be cancelled. The Shipping Policy and the applicable return rules will apply instead.

7. Damaged, Defective, Incorrect, or Missing Items

If an order arrives with a suspected manufacturing defect, an incorrect item, missing contents, or a material difference from the confirmed order, please contact us within 48 hours after delivery.

Please provide:

• Your order number;

• A clear description of the issue;

• Clear photos or video of the product;

• Photos of the outer packaging;

• Photos of the shipping label;

• Photos of all items and accessories received; and

• Any other information reasonably required to review the claim.

Please retain the product, packaging, shipping label, accessories, and all packing materials until the review has been completed.

After reviewing the evidence, we may provide one or more of the following resolutions:

• Replacement;

• Reshipment of a missing item;

• Partial refund;

• Full refund;

• Store credit, only with the customer’s express agreement; or

• Another reasonable solution agreed with the customer.

A discount on a future order will not be used as the only formal remedy for a confirmed defect, incorrect item, or missing item.

If a return is required because of a confirmed RSI Life, artisan, supplier, or production error, RSI Life will provide return instructions and bear the reasonable authorized return cost.

8. Shipping Damage and Carrier Claims

Shipping damage is damage caused during transportation after the package has been handed to the shipping carrier and before delivery is completed.

Examples may include:

• A crushed or severely damaged outer package;

• Breakage caused by visible impact during transit;

• Water damage during transportation;

• A torn or opened shipping package;

• Missing contents caused by confirmed package damage; or

• Another verified carrier-related shipping incident.

If you believe the damage was caused during shipping, please contact RSI Life within 48 hours after delivery.

You must retain and provide:

• The damaged product;

• The complete outer and inner packaging;

• The shipping label;

• Photos or video of the package before or during opening, where available;

• Photos or video clearly showing the damage; and

• Any carrier notice, claim number, or investigation information.

Where the shipping carrier requires the recipient to submit or participate in a claim, please preserve the evidence and contact the carrier promptly.

RSI Life will cooperate with the customer and, where available, provide:

• Pre-shipment packing photos;

• Packing videos;

• Shipping records;

• Package information;

• Order information; and

• Other evidence reasonably available to us.

The carrier-claim process does not automatically transfer all responsibility to the customer.

After reviewing the evidence, carrier information, and circumstances, RSI Life may provide a replacement, reshipment, partial refund, full refund, or another solution agreed with the customer.

A resolution may depend on whether the damage is confirmed as carrier-related, product-related, customer-related, or caused by another identifiable event.

9. Customer-Caused Issues

RSI Life is not responsible for loss, damage, incompatibility, or dissatisfaction caused by customer actions or information provided by the customer.

Customer-caused issues may include:

• Incorrect measurements;

• Selection of the wrong size, color, shape, length, finish, specification, or option;

• Incorrect personalization information;

• Improper installation, application, use, wear, removal, cleaning, maintenance, or storage;

• Alteration or attempted repair by the customer or another person;

• Failure to follow product instructions, care guidance, warnings, or compatibility information;

• Damage occurring after delivery because of impact, moisture, heat, chemicals, misuse, or improper handling;

• An incorrect or incomplete delivery address;

• Refusal or failure to collect a package; or

• Failure to complete a carrier or delivery requirement.

These issues are not considered manufacturing defects and do not qualify for a free refund, remake, replacement, exchange, or reshipment.

RSI Life may choose to offer paid repair, discounted remake, replacement purchase, or other assistance in an appropriate case, but such assistance is discretionary and does not create a continuing entitlement.

10. Sizing, Product Options, and Handmade Variations

Customers are responsible for reviewing the product information and selecting or submitting accurate product options.

Depending on the product, these options may include:

• Measurements;

• Size;

• Shape;

• Length;

• Color;

• Finish;

• Material;

• Pattern;

• Personalization;

• Compatibility;

• Quantity; and

• Other product-specific selections.

For press-on nails, customers are responsible for providing accurate nail measurements and selecting the correct nail size, shape, length, color, and other available options.

Incorrect customer measurements or selections are not product defects and do not qualify for a free refund, remake, exchange, replacement, or reshipment.

Handmade products may contain reasonable variations in:

• Color and tone;

• Texture;

• Brushwork or painted detail;

• Glaze, finish, or surface effect;

• Decorative placement;

• Shape or symmetry;

• Pattern alignment;

• Material appearance; and

• Other small handmade details.

Minor variations that are consistent with handmade production are not defects.

However, severe workmanship problems, damage affecting normal use, an incorrect product, or a material difference from the confirmed order will not be treated as a normal handmade variation.

11. Return Authorization and Return Instructions

All returns must be authorized by RSI Life before shipment.

To request a return, contact [email protected] and provide:

• Your order number;

• The product you wish to return;

• The reason for the return;

• Photos showing the product and packaging condition; and

• Any other information reasonably required to determine eligibility.

If the return is approved, we will provide the applicable return instructions.

The return address and return procedure may vary depending on the product, issue, artisan, supplier, or required resolution.

Do not send a product to the registered business address or any other address without written return authorization.

RSI Life is not responsible for products sent to an unauthorized or incorrect address.

Approved returns must be packaged securely and include all required products, components, accessories, labels, and original packaging.

Unauthorized returns may be refused, returned to the sender, or denied a refund.

12. Return Shipping Costs, Original Shipping, and Restocking Fees

Change-of-Mind Returns

For an approved return of an eligible standard non-custom product based on a change of mind, preference, or customer selection, the customer is responsible for the return shipping cost.

The customer must use a trackable shipping method and retain the shipping receipt and tracking information.

RSI Life is not responsible for a customer return that is lost, damaged, delayed, or delivered to an unauthorized address.

RSI Life, Artisan, Supplier, or Production Responsibility

If a return is required because of a confirmed manufacturing defect, incorrect item, missing item, or another confirmed RSI Life, artisan, supplier, or production error, RSI Life will provide return instructions and bear the reasonable authorized return shipping cost.

Carrier Damage

Return or claim-related costs for confirmed shipping damage will be determined according to the evidence, carrier requirements, and resolution provided under Section 8.

Original Shipping Charges

Original shipping charges are generally not refundable for an approved change-of-mind return.

If the issue is caused by a confirmed RSI Life, artisan, supplier, production, or shipping error, the original shipping charge will be handled as part of the approved resolution.

Restocking Fee

RSI Life does not charge a restocking fee for an approved return.

The restocking fee is:

$0.00

13. Exchanges and Replacements

RSI Life does not offer general direct exchanges.

For an eligible standard non-custom product, the normal process is:

• Obtain return authorization;

• Return the eligible product;

• Receive an approved refund; and

• Place a new order for the preferred product.

This approach helps ensure that current product availability, pricing, options, and shipping charges are correctly applied.

A replacement or reshipment may be offered for:

• A confirmed manufacturing defect;

• An incorrect item;

• A missing item;

• Confirmed shipping damage; or

• Another issue for which replacement is the appropriate resolution.

Handmade, customized, personalized, or made-to-order products are not eligible for a free exchange, remake, or replacement because of an incorrect customer measurement, option selection, preference, or change of mind.

14. Refund Processing

Refunds are issued only after the request has been reviewed and approved.

For a returned product, we may wait until the authorized return has been received and inspected before approving or completing the refund.

Approved refunds are normally processed by RSI Life within 5–10 business days.

Whenever reasonably possible, the refund will be issued to the original payment method.

The time required for the refund to appear in your account depends on your bank, PayPal, card issuer, payment provider, or financial institution and is not included in RSI Life’s 5–10-business-day processing period.

A refund may be reduced by applicable amounts disclosed under this Policy, including:

• Non-refundable original shipping charges for a change-of-mind return;

• Customer-responsibility return shipping costs;

• Unrecoverable costs related to an approved partial cancellation after production has started;

• Costs caused by an incorrect address, refusal, or failure to collect a package;

• Recalculated promotional discounts; or

• Recalculated shipping charges when the retained order no longer qualifies for free shipping.

Any deduction will be based on the actual circumstances and applicable confirmed policy.

Store credit will only be issued when the customer expressly agrees to receive store credit instead of another approved refund method.

15. Refused, Unclaimed, Returned, and Undeliverable Packages

A package may be refused, returned, unclaimed, or marked as undeliverable because of:

• An incorrect or incomplete address;

• Failure to provide required delivery information;

• Failure to respond to the carrier;

• Failure to collect the package;

• Refusal of delivery;

• An unavailable recipient;

• An address that the carrier cannot service;

• Unpaid charges not collected by RSI Life; or

• Another customer-related delivery issue.

The customer may be responsible for resulting costs, including:

• Original shipping charges;

• Return shipping charges;

• Carrier fees;

• Address-correction fees;

• Reshipment costs; and

• Other non-recoverable delivery expenses.

These amounts may be deducted from an otherwise eligible refund.

A handmade, customized, personalized, or made-to-order product does not automatically qualify for a refund solely because the package was refused, unclaimed, returned, or not collected.

If reshipment is available, the customer may be required to pay the new shipping charge and any other non-recoverable costs before the package is resent.

16. Promotions, Discounts, and Free-Shipping Recalculation

If part of an order is returned, cancelled, refunded, or removed, the remaining order may no longer qualify for the original promotion, discount, bundle offer, or free-shipping benefit.

RSI Life may recalculate the retained order according to the products the customer keeps.

Free Tracked Shipping currently applies to eligible United States orders with a qualifying subtotal of $79.00 or more after discounts.

If a partial return reduces the eligible retained subtotal below $79.00, the order will no longer meet the original free-shipping threshold.

In that situation, the standard $9.99 Tracked Standard Shipping charge that was originally waived may be deducted from the refund.

Other discounts may also be recalculated when:

• A quantity threshold is no longer met;

• A bundle condition is no longer met;

• A percentage or fixed discount was allocated across multiple products;

• A promotional gift must be returned; or

• The retained order no longer meets the original promotional requirements.

Any recalculation will be based on the actual original order, discounts applied, products retained, and shipping rules in effect when the order was placed.

17. Chargebacks, Payment Disputes, and Fraudulent Claims

If you believe there is a problem with an order, payment, shipment, return, or refund, please contact RSI Life so that we can review the issue and attempt to provide an appropriate resolution.

If a payment dispute or chargeback is opened, RSI Life may provide the payment provider with relevant evidence, including:

• Order information;

• Checkout records;

• Payment records;

• Customer communications;

• Production or customization records;

• Product photos;

• Packing photos or videos;

• Shipping and tracking information;

• Delivery confirmation;

• Return-policy information; and

• Refund or replacement records.

To avoid duplicate reimbursement, we may pause a separate refund while a chargeback or payment dispute concerning the same transaction remains open.

Knowingly false, altered, duplicate, misleading, or fraudulent claims may result in:

• Cancellation of pending orders;

• Restriction of account access;

• Refusal of future service;

• Submission of evidence to the payment provider; or

• Other action reasonably necessary to protect RSI Life, its artisans, suppliers, customers, and legal rights.

Nothing in this section prevents a customer from exercising a legitimate right available through a payment provider or applicable law.

18. Contact Us

If you have questions about this Returns & Refunds Policy, or need to request a cancellation, return, replacement, or refund, please contact us:

Brand:
RSI Life

Legal Business Name:
Wuhan Musheng Trading Co., Ltd.
(武汉沐晟贸易有限公司)

Business Address:
Room 1, 11th Floor, Unit 1, Building 6, Phase I, Ziyunfu
No. 51 Baisha 4th Road, Hongshan District
Wuhan, Hubei 430065
China

Telephone：+86 18986241168

Website:
https://rsi-life.com

Customer Support Email:
[email protected]

Please include your order number and a clear explanation of your request.

For damaged, incorrect, defective, missing, or shipping-damaged items, please contact us within 48 hours after delivery and retain all products, packaging, shipping labels, and related evidence until the review is complete.