Learn how RSI Life collects, uses, discloses, stores, and protects personal information when you visit our website, place an order, create an account, or interact with our services.

Privacy Policy

Effective Date: July 31, 2026
Last Updated: July 31, 2026

This Privacy Policy explains how RSI Life and its operating company, Wuhan Musheng Trading Co., Ltd., collect, use, disclose, retain, and protect personal information when you visit https://rsi-life.com, create an account, place an order, submit a review, contact us, or otherwise interact with our website and services.

This Privacy Policy also explains the privacy rights and choices that may be available to you. The rights that apply depend on your location and applicable law.

1. Who We Are and How to Contact Us

RSI Life is an e-commerce brand operated by Wuhan Musheng Trading Co., Ltd. (武汉沐晟贸易有限公司).

Throughout this Privacy Policy, “RSI Life,” “we,” “us,” and “our” refer to Wuhan Musheng Trading Co., Ltd. Unless otherwise stated, Wuhan Musheng Trading Co., Ltd. is the business responsible for personal information processed through this website.

Our business information is:

Brand: RSI Life

Legal Business Name:
Wuhan Musheng Trading Co., Ltd.
(武汉沐晟贸易有限公司)

Business Address:
Room 1, 11th Floor, Unit 1, Building 6, Phase I, Ziyunfu,
No. 51 Baisha 4th Road, Hongshan District,
Wuhan, Hubei 430065, China

Telephone：+86 18986241168

Website:
https://rsi-life.com

Privacy and Customer Service Email:
[email protected]

2. Information We Collect

We may collect personal information directly from you, automatically when you use our website, and from service providers involved in operating our store, processing payments, delivering orders, securing our website, or measuring website performance.

Information You Provide Directly

When you place an order, create an account, contact us, submit a review, or otherwise interact with our website, we may collect:

• Your first and last name;
• Email address;
• Billing address;
• Shipping address;
• Telephone number;
• Account username and authentication information;
• Order number and order details;
• Product selections, including nail size, shape, length, color, design, quantity, and other selected options;
• Customer service messages;
• Return, refund, cancellation, or dispute information;
• Review text, ratings, display name, and review photos;
• Photos, attachments, or other information that you voluntarily provide for customer support, sizing assistance, damaged-item review, quality review, or another order-related purpose; and
• Any other information you voluntarily provide to us.

Order and Transaction Information

When you place or attempt to place an order, we may collect and maintain:

• Products viewed, selected, or purchased;
• Shopping cart and checkout activity;
• Order number;
• Product and variation details;
• Purchase amount;
• Payment status;
• Shipping method;
• Tracking information;
• Order history;
• Refund and return records;
• Payment dispute or chargeback records; and
• Information required for customs, fraud prevention, accounting, or legal compliance.

Payment Information

Payments are processed by the payment providers made available during checkout, which may include PayPal or other enabled payment processors.

We do not normally receive or store your complete payment card number, card security code, or complete payment account credentials on our own website. Payment providers process payment information according to their own privacy policies, security procedures, and terms.

Automatically Collected Information

When you visit or use our website, we or our service providers may automatically collect:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Language and regional settings;
• Pages viewed;
• Referring website or campaign source;
• Date and time of visits;
• Product views;
• Shopping cart and checkout activity;
• Purchase and conversion events;
• Cookie and device identifiers;
• Approximate location derived from IP address or other technical information;
• Website performance information;
• Consent and privacy preference information; and
• Information about your interaction with advertisements, links, emails, or website features.

This information may be collected through cookies, pixels, tags, local storage, server logs, analytics technologies, advertising technologies, or similar tools.

Please do not submit sensitive personal information unless it is reasonably necessary for us to respond to a request and we have asked you to provide it.

3. How We Use Your Information

We may use personal information to:

• Operate and maintain our website and WooCommerce store;
• Process, confirm, fulfill, and deliver orders;
• Produce handmade or made-to-order products according to the options you select;
• Create and manage customer accounts;
• Provide guest checkout;
• Process payments, refunds, cancellations, and payment disputes;
• Send order confirmations, shipping notices, tracking information, and service-related messages;
• Respond to customer service requests;
• Review damaged, incorrect, missing, delayed, or defective-item claims;
• Provide sizing, product, order, and after-sales support;
• Process reviews, ratings, photos, and other user-submitted content;
• Improve our products, website, checkout process, customer service, and user experience;
• Understand website traffic, product interest, customer journeys, and website performance;
• Measure advertising, campaign, and conversion performance where permitted by law;
• Detect, investigate, prevent, and respond to fraud, abuse, chargebacks, security incidents, unauthorized activity, or violations of our policies;
• Maintain accounting, tax, customs, transaction, and business records;
• Establish, exercise, or defend legal claims;
• Comply with applicable legal, regulatory, tax, accounting, customs, and consumer-protection obligations; and
• Carry out other purposes disclosed to you at the time information is collected.

4. Legal Bases Where EU, EEA, or UK Law Applies

RSI Life currently focuses its sales and delivery services on customers in the United States. However, if and to the extent that the General Data Protection Regulation, the UK GDPR, or similar European data-protection law applies to a particular processing activity, we may rely on one or more of the following legal bases:

Contract

We may process personal information when it is necessary to enter into or perform a contract with you, including processing an order, managing your account, delivering products, providing customer support, and handling returns or refunds.

Consent

We may rely on consent for non-essential analytics technologies, marketing technologies, advertising technologies, optional communications, or other processing activities where consent is required.

Legal Obligation

We may process information when necessary to comply with applicable tax, accounting, customs, consumer-protection, fraud-prevention, court, regulatory, or other legal obligations.

Legitimate Interests

We may process information when necessary for our legitimate business interests, including operating and improving our website, securing our systems, preventing fraud, managing customer relationships, responding to inquiries, maintaining business records, and protecting our legal rights, provided those interests are not overridden by your rights and freedoms.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Where applicable, you may also have the right to lodge a complaint with the data-protection authority responsible for your location.

5. Cookies and Similar Technologies

We use cookies, pixels, tags, local storage, server logs, and similar technologies to operate our website, provide shopping functionality, remember user choices, secure our services, understand website usage, and measure marketing performance.

Functional Technologies

Functional technologies are used to provide services that you request or that are necessary for our website to operate. These technologies may support:

• Shopping cart and checkout functions;
• Customer accounts and login sessions;
• Payment processing;
• Fraud prevention and website security;
• Consent and privacy preference storage;
• Website navigation;
• Language, region, or display preferences; and
• Website stability and performance.

These technologies may remain active because disabling them could prevent the website or a requested service from working correctly.

Preference Technologies

Preference technologies may remember choices such as language, regional settings, display settings, consent preferences, or other website options.

Statistics Technologies

Statistics and analytics technologies help us understand website traffic, product views, referral sources, shopping activity, checkout activity, purchase events, and website performance.

Marketing Technologies

Marketing and advertising technologies may be used to measure campaigns, attribute conversions, evaluate advertising performance, build or measure audiences, and understand how visitors interact with our website and advertisements.

Consent Management

We use Complianz to manage cookie and privacy choices. Depending on your location and applicable law, you may be able to accept, reject, or manage non-essential statistics and marketing technologies.

You can review or change your choices through the “Manage Consent” control on our website or through our Opt-out Preferences page:

Opt-out Preferences

The Opt-out Preferences page also contains information about detected cookies, services, purposes, and available retention periods.

6. Analytics, Advertising, and Conversion Measurement

We use analytics and conversion-measurement technologies to understand how visitors use our website, evaluate product interest, improve website performance, and measure marketing results.

Current Technologies

Depending on your consent and the features enabled on our website, technologies currently used or integrated may include:

• Google Analytics 4 for website statistics, product interactions, checkout activity, purchase events, and traffic measurement;
• Pinterest technologies for Pinterest product integration, campaign measurement, conversion measurement, or related marketing functions;
• TikTok technologies for social-media integration, campaign measurement, conversion measurement, or related marketing functions;
• WooCommerce technologies for shopping cart, checkout, account, order, and product functions; and
• Complianz technologies for recording and applying privacy and cookie preferences.

These providers may receive technical or event-related information such as:

• Cookie or device identifiers;
• IP address;
• Browser and device information;
• Pages and products viewed;
• Referral or campaign source;
• Shopping cart activity;
• Checkout activity;
• Purchase and conversion events;
• Approximate location derived from technical information; and
• Information about interactions with advertisements or website features.

Where required, non-essential statistics and marketing technologies are controlled through your privacy and cookie choices. Google services may also adjust their behavior through Google Consent Mode based on the consent status communicated by our consent-management system.

Future Advertising Services

We may introduce additional advertising or analytics services in the future, including Microsoft Advertising, Google advertising services, Google AdSense, or other platforms.

A reference to a possible future service does not mean that the service is currently active. Before activating a new advertising service, we will review its privacy impact and update our cookie configuration and this Privacy Policy where necessary.

For the most current list of detected services and technologies, please review:

Opt-out Preferences

 

7. Email Communications

We may send transactional or service-related emails regarding:

• Order confirmation;
• Payment status;
• Shipping and tracking;
• Account activity;
• Returns, refunds, or cancellations;
• Customer support;
• Product or safety notices;
• Policy or service changes; and
• Other matters necessary to provide the products or services you request.

These communications are not marketing messages, and you may not be able to opt out of communications that are necessary to process an order, maintain an account, protect our services, or comply with legal obligations.

We do not currently operate a permanent newsletter or recurring promotional email program.

If we introduce optional marketing emails in the future, we will provide any notice or consent mechanism required by applicable law and include an unsubscribe method in marketing emails.

8. Product Reviews and User Content

If you submit a review, rating, photo, testimonial, comment, or other user content, we may collect, review, store, moderate, and display the information you provide.

Information displayed publicly may include:

• Your display name or username;
• Rating;
• Review text;
• Review photos;
• The product reviewed; and
• The date of the review.

Please do not include sensitive personal information, payment information, private contact information, or information about another person in a public review.

We may moderate, reject, edit, remove, organize, or restrict user-submitted content where reasonably necessary to enforce our review policies, prevent abuse, protect privacy, maintain relevance, or comply with law.

If you ask us to remove a review or related personal information, we will evaluate the request under applicable law and our legitimate recordkeeping and fraud-prevention needs.

9. Customer Support and Contact Forms

We provide customer support through email and the contact forms available on our website.

When you contact us, we may collect:

• Your name;
• Email address;
• Telephone number, if provided;
• Order number;
• Message content;
• Product and order information;
• Photos or attachments;
• Support history; and
• Other information reasonably necessary to review and resolve your request.

If you provide photos or attachments regarding damaged, incorrect, missing, delayed, defective, or improperly sized products, we may use them for:

• Customer support;
• Order verification;
• Refund or replacement review;
• Quality control;
• Fraud and abuse prevention;
• Dispute resolution; and
• Improvement of our products and services.

Please provide only the information reasonably necessary for us to assist you.

10. How We Disclose Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, fulfill orders, provide requested services, comply with law, protect our rights, or carry out the purposes described in this Privacy Policy.

Payment Providers

We may disclose transaction and billing information to payment providers to process payments, refunds, fraud checks, payment disputes, and chargebacks.

Shipping and Logistics Providers

We may disclose your name, shipping address, telephone number, order information, package information, and customs-related information to shipping carriers, fulfillment providers, customs agents, delivery partners, and logistics providers.

Website, Hosting, and Technology Providers

We may disclose or permit access to information where necessary for website hosting, databases, backups, security, account management, WooCommerce functions, website maintenance, technical support, and fraud prevention.

Analytics and Advertising Providers

Where permitted by law and based on your choices, analytics and advertising providers may receive website activity, cookie identifiers, device information, referral information, product interactions, checkout events, or purchase-related events.

Customer Support and Communication Providers

We may use email, form, communication, or customer-support providers to receive, store, manage, and respond to customer messages.

Artisans, Suppliers, and Production Partners

Where necessary to produce, customize, verify, or fulfill an order, we may provide an artisan, supplier, or production partner with limited order and product-option information. We will not provide more personal information than is reasonably necessary for that purpose.

Professional Advisors

We may disclose information to accountants, legal advisors, auditors, consultants, insurers, financial advisors, or other professional advisors where reasonably necessary.

Legal, Security, and Business Protection

We may disclose information where reasonably necessary to:

• Comply with law, regulation, court orders, or lawful government requests;
• Detect, prevent, or investigate fraud, abuse, security incidents, or illegal activity;
• Enforce our policies, agreements, and legal rights;
• Protect customers, users, our business, or other persons;
• Respond to disputes, claims, chargebacks, or legal proceedings; or
• Complete a merger, financing, acquisition, restructuring, sale of assets, or similar business transaction, subject to appropriate protections.

11. International Data Transfers

RSI Life is operated by Wuhan Musheng Trading Co., Ltd. in China.

Because we serve customers in the United States and use international service providers, personal information may be processed, accessed, stored, or transferred in countries or regions other than the place where you live.

These locations may include China, the United States, and other countries where our payment providers, hosting providers, analytics providers, advertising providers, logistics providers, artisans, professional advisors, or technology providers operate.

The privacy and data-protection laws of these locations may differ from the laws in your place of residence.

Where required by applicable law, we will use legally recognized safeguards or contractual protections for international transfers and will take reasonable steps to protect transferred personal information.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal, accounting, tax, fraud-prevention, security, dispute-resolution, and business-record requirements.

The retention period depends on the type of information and why it is needed.

Order and Transaction Records

We may retain order, payment-status, shipping, refund, return, customs, dispute, and transaction records for the period required by applicable tax, accounting, customs, payment, consumer-protection, and recordkeeping laws.

Account Information

Account information may be retained while an account remains active and for a reasonable period afterward. Certain transaction or security records may remain after account deletion where required for legal, accounting, fraud-prevention, or dispute-resolution purposes.

Customer Support Records

Customer-support messages, photos, attachments, and related records may be retained for as long as reasonably necessary to resolve the request, maintain service history, handle disputes, improve quality, prevent fraud, and meet legal obligations.

Reviews and User Content

Public reviews and user content may remain available while the review is published or until it is removed under our policies or applicable law.

Cookie and Analytics Information

Cookie and analytics information is retained according to the applicable cookie duration, provider configuration, consent status, and business need. Available cookie durations are described on our Opt-out Preferences page.

Security Records

Security, fraud-prevention, login, and technical records may be retained for a reasonable period necessary to investigate incidents, protect accounts, prevent abuse, and maintain website integrity.

When information is no longer reasonably required, we may delete, aggregate, de-identify, or anonymize it, subject to technical and legal limitations.

13. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have one or more of the following rights:

• The right to request confirmation of whether we process your personal information;
• The right to request access to personal information we hold about you;
• The right to request correction of inaccurate or incomplete information;
• The right to request deletion of personal information;
• The right to request a portable copy of certain information;
• The right to restrict or object to certain processing;
• The right to withdraw consent where processing is based on consent;
• The right to manage or reject non-essential statistics and marketing technologies;
• The right to opt out of certain sale, sharing, targeted advertising, or cross-context behavioral advertising activities;
• The right to appeal a refusal of a privacy request where applicable;
• The right to use an authorized agent where permitted by law;
• The right not to receive unlawful discriminatory treatment for exercising a privacy right; and
• The right to submit a complaint to an applicable privacy or data-protection authority.

Submitting a Request

You may submit a privacy request by:

• Emailing [email protected]; or
• Using the forms and controls available at:

Opt-out Preferences

Please describe the request and provide enough information for us to identify the relevant account, order, or record.

Verification

We may request information reasonably necessary to verify your identity and protect personal information from unauthorized access, deletion, or disclosure.

If an authorized agent submits a request for you, we may request proof of the agent’s authority and may ask you to verify your identity directly.

Limitations

Privacy rights are not absolute. We may deny, limit, or delay a request where permitted by law, including where information must be retained to:

• Complete a transaction;
• Comply with tax, accounting, customs, or legal obligations;
• Detect or prevent fraud;
• Protect security;
• Resolve a dispute;
• Exercise or defend legal claims;
• Maintain product-safety or business records; or
• Protect the rights of another person.

We will respond within the period required by applicable law.

14. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

These rights may include the right to:

• Know or confirm whether we process personal information;
• Access categories or specific pieces of personal information;
• Correct inaccurate personal information;
• Delete certain personal information;
• Obtain a portable copy of certain personal information;
• Opt out of the sale or sharing of personal information;
• Opt out of targeted advertising or cross-context behavioral advertising;
• Opt out of certain profiling decisions where applicable;
• Limit certain uses or disclosures of sensitive personal information where applicable;
• Appeal a decision regarding a privacy request; and
• Receive equal service and pricing without unlawful discrimination for exercising a privacy right.

Categories of Personal Information

During the preceding 12 months, depending on how you interacted with our website, we may have collected the following general categories:

• Identifiers, such as name, email address, telephone number, IP address, account identifier, shipping address, and billing address;
• Customer and transaction records;
• Commercial information, such as products viewed, selected, considered, or purchased;
• Internet or electronic-network activity, such as page views, referral sources, product interactions, shopping cart events, and checkout activity;
• Approximate geolocation derived from IP address or technical information;
• User-submitted content, such as reviews, messages, and photos;
• Payment-status and transaction information received from payment providers; and
• Inferences about product interest, campaign performance, or website use derived from the information described above.

Sources and Purposes

We obtain this information directly from you, automatically through the website, and from service providers involved in payments, delivery, analytics, advertising, website operation, fraud prevention, and customer support.

We use and disclose these categories for the purposes described in Sections 3 and 10 of this Privacy Policy.

California Residents

Where the California Consumer Privacy Act applies, California residents may have rights to know, access, correct, delete, and opt out of certain sale or sharing of personal information.

We do not sell personal information in exchange for direct monetary payment.

However, some analytics or advertising activities may be treated as “sale” or “sharing” under broadly written state privacy laws.

Opt-Out Preference Signals

Where required by applicable law and supported by our systems, we recognize applicable browser-based opt-out preference signals, including Global Privacy Control, for the browser or device from which the signal is received.

Requests and Appeals

You may submit a request or appeal by emailing:

[email protected]

You may also use:

Opt-out Preferences

We will not unlawfully discriminate against you for exercising an applicable privacy right.

15. Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for direct monetary payment.

Some U.S. state privacy laws define “sale,” “sharing,” “targeted advertising,” or similar terms broadly. Under those definitions, certain disclosures involving analytics cookies, advertising identifiers, website activity, conversion events, or advertising partners may be treated as sale, sharing, or targeted advertising.

Where enabled and permitted by law, information involved in these activities may include:

• Cookie and device identifiers;
• IP address;
• Browser and device information;
• Pages and products viewed;
• Referral or campaign source;
• Shopping cart and checkout activity;
• Purchase or conversion events; and
• Advertising interaction information.

You may opt out of eligible activities through:

Opt-out Preferences

You may also use a supported browser-based opt-out preference signal where recognized by applicable law.

We do not knowingly sell or share the personal information of individuals we know are under 16 years of age.

16. Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include encrypted connections, account controls, access restrictions, website-security tools, backups, fraud monitoring, payment-provider security controls, and service-provider safeguards.

However, no website, internet transmission, payment system, database, or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and for using a strong, unique password.

If you believe your account or personal information has been compromised, please contact us promptly at:

[email protected]

17. Children's Privacy

Our website and services are intended for a general adult audience and are not directed to children under 13 years of age.

We do not knowingly collect personal information online from children under 13.

If we learn that we have collected personal information from a child under 13 without legally valid parental authorization, we will take reasonable steps to investigate and delete the information where required.

If you believe a child under 13 has provided personal information to us, please contact:

[email protected]

18. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media pages, payment providers, shipping carriers, plugins, apps, or other external services.

Third-party websites and services operate independently and may collect information under their own privacy policies, cookie policies, security practices, and terms.

This Privacy Policy does not govern personal information collected directly by a third party after you leave our website or interact with a third-party service.

We are not responsible for the privacy, security, content, availability, or practices of independent third parties.

We encourage you to review the privacy policies and terms of a third-party service before providing information to it.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technologies, legal obligations, or privacy practices.

When we update this Privacy Policy, we will post the revised version on this page and update the “Last Updated” date.

If a change is material, we may provide additional notice through the website, email, account message, or another appropriate method.

Where applicable law requires consent for a new processing activity, we will request that consent rather than relying only on the publication of an updated Privacy Policy.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, our use of cookies, or a privacy request, please contact us:

Brand:
RSI Life

Legal Business Name:
Wuhan Musheng Trading Co., Ltd.
(武汉沐晟贸易有限公司)

Business Address:
Room 1, 11th Floor, Unit 1, Building 6, Phase I, Ziyunfu,
No. 51 Baisha 4th Road, Hongshan District,
Wuhan, Hubei 430065, China

Website:
https://rsi-life.com

Email:
[email protected]

Telephone:
+86 189 8624 1168

Privacy Choices and Requests:
Opt-out Preferences