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FAQ
Frequently Asked Questions
Find quick answers about Rsi Life handmade press-on nails, sizing, production, shipping, returns, and nail care. We’re here to help you shop with confidence.
Shipping
Production and delivery questions
Returns
Returns, refunds, and order issues
Nail Guides
Application, removal, and care tutorials
Contact Support
Need help with an order?
1. Product & Handmade Details
Learn about our handmade press-on nails and what makes RSI unique.
Q: Are RSI Life press-on nails handmade?
A: Many RSI press-on nail sets are handmade or artisan-finished. Each set is prepared with attention to design, detail, and finish.
Q: Are the nails exactly the same as the product photos?
A: We aim to make each set closely reflect the product photos. Because many designs are handmade, slight variations in color, texture, placement, or finish may naturally occur.
Q: What makes RSI Life different from regular press-on nail stores?
A: RSI works with independent artisans and creative partners. Our focus is handmade detail, distinctive style, and wearable nail art rather than mass-produced generic designs.
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2. Sizing & Fit
Find the right size and get the best fit for your nails.
Q: How do I choose the right size?
A: Please check the size guide on each product page before placing your order. Measure your natural nails carefully and compare them with the available size options.
Q: What if I am between two sizes?
A: If you are between sizes, we usually recommend choosing the slightly larger option and gently filing the sides for a better fit.
Q: Can I adjust the curve of press-on nails?
A: Some press-on nails can be gently adjusted with heat, but this should be done carefully to avoid damage.
3. Orders & Production
Information about made-to-order production and order changes.
Q: Are RSI Life press-on nails made to order?
A: Many RSI Life press-on nail sets are handmade, artisan-finished, customized, or prepared after the order is placed.
The exact production process may depend on the design, selected size, shape, length, color, customization options, and the artisan’s production schedule.
Q: How long does production take?
A: Most standard handmade or made-to-order products are prepared within approximately 3–7 business days before shipment.
Some complex, heavily embellished, customized, limited-production, or artisan-scheduled products may require additional production time.
When a product has a longer production schedule, the product-specific estimate shown on the product page will apply instead of the general 3–7-business-day estimate.
Business days do not include weekends or public holidays.
Q: Can I cancel my order?
A: You may request free cancellation within 24 hours after placing your order, provided the order has not already shipped.
If more than 24 hours have passed, please contact us as soon as possible. We will confirm with the relevant artisan, designer, supplier, or production partner whether production or preparation has started.
If production has not started, the order may be cancelled free of charge.
If production has already started, a full refund may no longer be available. Depending on the actual progress, we may offer a partial refund after deducting reasonable, directly incurred, and non-recoverable production, labor, material, personalization, or procurement costs.
We will explain the proposed refundable amount and the basis for any deduction before processing the cancellation.
Once an order has shipped, it cannot be cancelled.
Q: Can I change the size, shape, color, or other product options after placing an order?
A: You may contact us to request a change, but changes are not guaranteed.
Whether a change is possible depends on whether production, customization, procurement, or preparation has started.
If the requested change creates additional production or material costs, we will explain any additional charge before proceeding.
Q: Can I change my shipping address after placing an order?
A: You may request an address change before the order has shipped, but the change cannot be guaranteed.
Once an order has been handed to the shipping carrier, we may be unable to change the delivery address.
The customer may be responsible for carrier fees, address-correction charges, return shipping, reshipment, or other costs caused by incorrect or incomplete shipping information.
Q: What payment methods do you accept?
A: Available payment methods are displayed during checkout.
Payment options may change over time and are processed through the payment providers made available at checkout.
Please use a payment method that you are legally authorized to use.
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4. Shipping & Delivery
Shipping time, tracking, customs, and delivery info.
Q: Where do you ship from?
A: RSI Life orders are prepared and shipped from Wuhan, Hubei, China.
Q: Where do you currently ship?
A: RSI Life currently sells and ships to customers in the United States only.
Shipping availability is determined by the address entered during checkout.
Availability for specific states, territories, military addresses, post office boxes, remote regions, or other special-address types depends on the shipping services available at checkout.
If no shipping method is displayed for an address, we are currently unable to deliver the order to that location.
Q: How long does shipping take?
A: Shipping time refers to the transit period after the order has been handed to the shipping carrier. It does not include production and preparation time.
For most standard made-to-order products:
• Preparation and processing usually take approximately 3–7 business days; and
• Shipping transit usually takes approximately 10–14 business days after dispatch.
The typical total estimated time for a standard product is therefore approximately 13–21 business days from the order date.
Some complex, heavily embellished, customized, limited-production, or artisan-scheduled products may require longer preparation. The product-specific production estimate shown on the product page will apply when one is provided.
Business days do not include weekends or public holidays.
Delivery estimates are not guarantees and may be affected by artisan scheduling, order volume, customs processing, carrier operations, holidays, weather, address issues, or local delivery conditions.
Q: How much does shipping cost, and do you offer free shipping?
A: Our current United States shipping options are:
Tracked Standard Shipping:
$9.99 per order.
Free Tracked Shipping:
Available for eligible orders with a qualifying subtotal of $79.00 or more after discounts.
If a coupon or discount reduces the eligible order subtotal below $79.00, the order will no longer qualify for Free Tracked Shipping.
The final shipping method and shipping charge will always be displayed during checkout before payment is submitted.
Q: Will I receive tracking information?
A: When tracking is available, we will provide tracking information after the order has shipped.
Tracking may be sent by email or displayed through the order or tracking page.
Please note that tracking information may take time to appear after shipment, and updates may not occur continuously while the package moves between logistics providers.
Q: Are customs duties, import taxes, or local charges included?
A: Orders are shipped from Wuhan, Hubei, China and may be subject to customs or import processing.
Any tax, duty, fee, or other charge collected directly by RSI Life will be shown during checkout.
Other charges, if any, may be assessed separately by customs authorities, government agencies, carriers, or local delivery providers.
Because customs treatment may vary by order and shipping route, RSI Life does not make a general representation that every possible charge is always prepaid or always excluded.
The checkout information and any order-specific notice will apply.
Q: What should I do if tracking shows delivered but I cannot find my package?
A: Please first check with household members, neighbors, building management, the front desk, mailroom, parcel lockers, local delivery locations, and the shipping carrier.
Please also verify the shipping address entered during checkout and allow a reasonable period for the carrier’s delivery status to update.
Contact the carrier to request delivery details or begin an investigation.
You may then contact RSI Life with your order number and any available carrier information. We will make reasonable efforts to assist, but we cannot guarantee reimbursement or replacement when the carrier confirms successful delivery to the address provided during checkout.
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5. Returns & Refunds
Returns, refunds, and order issue support.
Q: Can I return handmade or made-to-order press-on nails?
A: Handmade, customized, personalized, and made-to-order products are generally not eligible for change-of-mind returns after production has started.
This includes requests based on personal preference, incorrect customer measurements, incorrect size or option selection, or reasonable handmade variations.
This restriction does not apply to confirmed manufacturing defects, incorrect items, missing items, material differences from the confirmed order, or shipping damage that was not caused by the customer.
Please review our Returns & Refunds Policy for the complete rules.
Q: Can standard non-custom products be returned?
A: Eligible standard non-custom products may be returned within 14 calendar days after the recorded delivery date.
The product must be unused, untested, unopened, unsealed, complete, in its original packaging, and suitable for resale.
All returns require prior authorization. Do not send a product back without receiving written return instructions from RSI Life.
Q: What if I ordered the wrong size or selected the wrong option?
A: Customers are responsible for reviewing the size guide, submitting accurate measurements, and selecting the correct size, shape, length, color, and other product options.
Incorrect customer measurements or selections are not considered product defects and do not qualify for a free refund, remake, exchange, replacement, or reshipment.
If you need sizing help before ordering, please contact us and we will do our best to guide you.
Q: Can opened adhesives, consumables, or hygiene-sensitive products be returned?
A: Hygiene-sensitive, consumable, and sealed products are not eligible for change-of-mind returns after they have been opened, unsealed, tested, applied, used, partially consumed, or removed from protective packaging.
Confirmed defects, incorrect items, missing items, and shipping damage will still be reviewed separately.
Q: What should I do if my order arrives damaged, defective, incorrect, or incomplete?
A: Please contact RSI Life within 48 hours after delivery.
Include:
• Your order number;
• A clear description of the issue;
• Photos or video of the product;
• Photos of the outer packaging;
• Photos of the shipping label; and
• Photos of all products and accessories received.
Please retain the product, packaging, shipping label, and all packing materials until the review is complete.
After reviewing the evidence, we may provide a replacement, reshipment, partial refund, full refund, store credit with your agreement, or another reasonable solution.
Q: What should I do if my package was damaged during shipping?
A: Please preserve the damaged product, outer and inner packaging, shipping label, and any available opening photos or video.
Contact RSI Life within 48 hours after delivery.
Where the carrier requires the recipient to participate in a claim, please contact the carrier and retain any claim number or investigation record.
RSI Life will cooperate and, where available, provide packing photos, packing videos, shipment records, package information, and other evidence reasonably available to us.
The carrier-claim process does not automatically transfer all responsibility to the customer. The final resolution will depend on the evidence and circumstances.
Q: How long do refunds take?
A: Approved refunds are normally processed by RSI Life within 5–10 business days.
Whenever reasonably possible, the refund will be issued to the original payment method.
The time required for the funds to appear in your account depends on your bank, card issuer, PayPal, or other payment provider and is not included in RSI Life’s 5–10-business-day processing period.
Q: Do you offer exchanges?
A: RSI Life does not offer general direct exchanges.
For an eligible standard non-custom product, the normal process is to obtain return authorization, return the eligible product, receive an approved refund, and place a new order.
A replacement or reshipment may be offered for a confirmed manufacturing defect, incorrect item, missing item, or shipping damage.
Q: Do you charge a restocking fee?
A: No. RSI Life does not charge a restocking fee for an approved return.
The restocking fee is $0.00.
Customers may still be responsible for approved change-of-mind return shipping and other costs specifically described in our Returns & Refunds Policy.
Q: What happens if a partial return causes my order to fall below the free-shipping threshold?
A: Free Tracked Shipping currently requires an eligible subtotal of $79.00 or more after discounts.
If a partial return reduces the retained eligible subtotal below $79.00, the order will no longer qualify for the original free-shipping benefit.
The standard $9.99 Tracked Standard Shipping charge that was originally waived may therefore be deducted from the refund.
Learn more:
6. Application, Removal & Nail Care
Tips, tutorials, and care guides for long-lasting wear.
Q: How do I apply press-on nails?
A: Start with clean, dry nails. Gently push back cuticles, lightly buff the nail surface, clean away oils, and apply your chosen adhesive according to the product instructions.
Q: How can I make press-on nails last longer?
A: Proper nail prep, choosing the right size, avoiding water shortly after application, and using the right adhesive can help improve wear time.
Q: Why do my press-on nails keep falling off?
A: Common reasons include oily nail surfaces, incorrect sizing, insufficient prep, water exposure, or adhesive mismatch.
Q: How do I remove press-on nails safely?
A: Do not force them off. Removal depends on the adhesive type. Always soften the bond first and follow safe removal steps to protect your natural nails.
Q: Can I reuse press-on nails?
A: Some press-on nails may be reusable depending on the adhesive used, how they are removed, and how well they are cleaned and stored.
Still Need Help?
If you couldn’t find the answer you need, contact RSI support and include your order number if your question is order-related.
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